Refund policy

If your letters arrive damaged, you are entitled to receive a refund for the package of letters. Alternately, we can send a replacement free of charge.

If your letters get lost in transit, you are entitled to a refund for that package of letters. Alternately, we can send a replacement free of charge.

All subscriptions (other than our designated non-renewing gift subscriptions) are set to renew automatically. Your card will be charged and your subscription will resume. If you do not want your subscription to renew, please contact us. Alternately, you can log in to your account and cancel your subscription at any time.

You are entitled to a prorated refund of your subscription (for any reason) within one week of purchase. If it's been longer than one week, you are no longer entitled to a refund because multiple letters have already been mailed to your address.

If you mistype your shipping address during checkout and we send your letters, you are not entitled to a refund. We will, however, resend your letters to the corrected address as a courtesy.

Our luxury subscription boxes are non-returnable. 

It is the responsibility of the customer to notify us of an address change or update their address themselves in their customer dashboard. We will resend letters to the new address going back 1 month (30) days. Any letters that have been mailed past the 30-day mark are not subject to a refund or resend.

Upon cancellation of your subscription through the customer dashboard, you will receive a cancellation email notification stating that the account has been canceled. If you have emailed us to cancel the account for you, we will still notify you that the account has been canceled. You can also log into your account and see whether your account is active or canceled. If you are still being charged, you didn’t cancel your account.